Refund policy
Evolve3 Policy
Returns Policy
Evolve3 products are final sale. Please review your order carefully before submitting payment.
Final sale
Because our products are intended for controlled research use and may be temperature-sensitive, sterile, sealed, or lot-specific, we do not accept returns, exchanges, or cancellations once an order has been placed, packed, shipped, or delivered.
Damaged, incomplete, or incorrect orders
If your order arrives damaged, incomplete, or incorrect, contact us within 48 hours of delivery with your order number, photos of the package, and a description of the issue. We will review the claim and, when appropriate, offer a replacement or store resolution at our discretion.
Non-returnable situations
We cannot accept returns for buyer's remorse, incorrect ordering, address errors, refusal of delivery, storage mistakes after delivery, or products that have been opened, handled, reconstituted, used, or removed from their original packaging.
Research use only
All products are sold strictly for research use only. They are not intended for human or veterinary use, ingestion, injection, diagnostic use, therapeutic use, or resale for clinical application.